DownSize Me — Terms of Service

Version 1.0 — effective 17 September 2026

DownSize Me is operated by Kopfkino Entertainment Pty Ltd (ABN 30 652 854 263), an Australian company, trading as DownSize Me ("DownSize Me", "we", "us", "our").

• Registered business address: 271 Brunker Road, Adamstown NSW 2289, Australia
• Postal address: PO Box 350, Adamstown NSW 2289, Australia
• Contact: support@downsizemejourney.com

These Terms are a contract between you and Kopfkino Entertainment Pty Ltd. By creating an account or using DownSize Me, you agree to them. If you do not agree, do not use the app.

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1. DownSize Me is not medical care

Read this section even if you skip the rest.

DownSize Me is a general wellness and educational product built around intermittent fasting. It is not medical advice, diagnosis, treatment, or a substitute for care from a doctor, dietitian, or other qualified health professional. We are not a healthcare provider, and no doctor–patient or clinician–client relationship is created by using the app.

Talk to a doctor before starting, and do not use DownSize Me without medical supervision, if any of the following apply to you:

• you have diabetes or take insulin, sulfonylureas, or any medication affecting blood sugar
• you take medication that must be taken with food, or on a fixed schedule
• you have or have had an eating disorder, or disordered eating patterns
• you are pregnant, trying to conceive, or breastfeeding
• you have kidney, liver, heart, or gallbladder disease, low blood pressure, or a history of fainting
• you are underweight, or recovering from illness or surgery
• you are under 18 (you may not use DownSize Me at all — see section 3)

Fasting changes when and how much you eat. That can interact dangerously with some medications, particularly insulin and other glucose-lowering drugs. Adjusting medication is a decision for your prescriber, never for us and never for Coach G.

Stop using the app and seek medical help if you experience fainting, persistent dizziness, chest pain, confusion, unusual weakness, severe headaches, vomiting, or any symptom that worries you. In an emergency, call your local emergency number. Do not use Coach G for emergencies.

Recipes, meal suggestions and ingredient lists are general suggestions. You are responsible for checking them against your own allergies, intolerances, and medical restrictions. We cannot know your allergies and do not verify recipe content for allergen safety.

2. Results are not guaranteed

Weight loss and health outcomes vary between individuals and depend on factors outside our control, including genetics, medical conditions, medication, sleep, stress, activity, and how consistently you follow a plan.

We do not promise or guarantee any specific weight loss, health improvement, or other result. Any figures, examples, testimonials, or progress stories shown in the app or in our marketing are individual experiences, not typical results, and are not a prediction of what will happen for you.

3. Who may use DownSize Me

You must be 18 years or older to create an account or use DownSize Me. There is no version of the app for minors.

If we learn that an account belongs to someone under 18 — including if you tell Coach G — we will close the account and delete its data.

You must provide accurate account information, keep your login credentials secure, and not share your account. You are responsible for activity under your account.

4. Coach G is an AI, and humans review conversations

Coach G is an artificial intelligence assistant, not a person, not a coach with qualifications, and not a clinician. Coach G:

• generates responses automatically and can be wrong, incomplete, or out of date
• does not know your medical history unless you tell it, and cannot verify what you tell it
• must not be relied on for medical, psychological, nutritional, or emergency advice
• may produce plans, times or numbers that are unsuitable for you — use your judgement, and your doctor's

Human review: your conversations with Coach G are private to your account and cannot be seen by other users. However, we (as the app operator) may review conversations to improve Coach G's responses, fix problems, keep the app safe, and meet our legal obligations. We ask for your consent to this when you create your account, and it is described in our Privacy Policy and Consumer Health Data Privacy Policy.

Do not send Coach G information you do not want a human at DownSize Me to be able to read.

5. Subscriptions, free trial, billing and cancellation

5.1 What you are buying

DownSize Me is sold as an automatically renewing subscription. Payments are processed by Stripe; we do not receive or store your full card details.

5.2 Plans

DownSize Me is offered on two plans: a monthly subscription and an annual subscription. The annual plan costs less per month than the monthly plan.

The price of the plan you choose, the billing period, and the date and amount of your first charge are shown to you at checkout before you confirm. Prices are charged in United States dollars.

5.3 Free trial

We usually offer new members a free trial. Where a trial is offered, its length and the price that applies when it ends are stated in the offer and shown to you at checkout before you start. We take your payment details at the start of the trial, but we do not charge you during it.

Unless you cancel before the trial ends:

• your trial automatically converts into the paid plan you selected
• you will be charged the price shown to you at checkout on the day the trial ends
• the subscription then renews automatically at that price each month or each year until you cancel

Before you start the trial we show you the exact date it ends and the exact amount you will be charged. We also email you a reminder before the trial converts, so the charge is never a surprise. Your confirmation email repeats the price, the renewal date and a direct link to cancel.

You may be limited to one free trial. We use Stripe's standard controls to prevent repeat trials on the same payment method.

Discounted offers. From time to time we may offer a discount, including during your trial. Where we do, the discounted price, what it applies to, and the price it renews at afterwards will be stated clearly in the offer itself.

5.4 Cancelling

You can cancel at any time, yourself, inside the app — go to your billing page and follow the cancel link. Cancellation takes effect at the end of the current paid period; you keep access until then. You do not have to call us, email us, or speak to anyone to cancel.

Deleting the app from your device, or simply not using it, does not cancel your subscription. You must cancel through the app's billing page (or through Stripe's customer portal link in your receipt).

5.5 Existing members keep their price

If we change our prices after you subscribe, you keep the price you originally signed up at — for as long as your subscription stays active. A price change applies to new subscriptions, not to yours. If you cancel and later subscribe again, the pricing current at that time applies.

5.6 Price changes

If we change the price of your subscription, we will tell you by email before the change takes effect, and you will have the opportunity to cancel before being charged the new price.

5.7 Refunds and your legal rights

If you cancel, you are not automatically entitled to a refund of the current period, except where the law says otherwise — and in several situations it does.

Australian customers: our services come with guarantees that cannot be excluded under the Australian Consumer Law. If there is a major failure with the service, you are entitled to cancel and receive a refund, and to compensation for reasonably foreseeable loss or damage. For a failure that is not major, you are entitled to have the problem fixed within a reasonable time. Nothing in these Terms limits those rights.

Customers elsewhere, including the United States: you keep any rights you have under the mandatory consumer protection laws of the place you live, including any rights relating to automatic renewals and cancellations. Nothing in these Terms takes those rights away.

Beyond that: if something has genuinely gone wrong — you were charged after cancelling, charged twice, or could not use the service because of a fault on our side — contact support@downsizemejourney.com and we will sort it out.

5.8 International charges

We are an Australian business. Even where a price is shown in US dollars, your bank or card issuer may add a foreign transaction fee (commonly around 1–3%) because the merchant is located outside the United States. That fee is charged by your bank, not by us, and we cannot refund it. Your statement will show DOWNSIZEME.COM.AU.

5.9 Taxes

Prices include or exclude taxes as indicated at checkout. You are responsible for any taxes, duties or bank charges imposed by your own country that are not collected by us at checkout.

6. Your content and the community

You keep ownership of what you put into DownSize Me — your logs, photos, recipes, posts and comments ("Your Content").

You give us a limited licence to store, copy, display and adapt Your Content only as needed to operate the app and provide the service to you — for example, showing your meal photo in your own diary, or displaying your community post to other members if you choose to post it. This licence ends when you delete the content or your account, apart from copies retained in routine backups for a short period.

We do not claim the right to publish your private progress photos, logs or health data for marketing. If we ever want to feature your story, we will ask you first.

In the community, you must not:

• give medical advice, or tell others to change medication or ignore their doctor
• promote extreme fasting, purging, laxatives, or any disordered eating behaviour
• post other people's private information, or photos of people who have not consented
• post abuse, harassment, hate, spam, advertising, or content that is unlawful
• post content promoting self-harm, or content that sexualises minors

We may remove content, limit community access, or suspend accounts that break these rules. We are not obliged to monitor the community, and other members' posts are their opinions, not ours, and not medical advice.

7. Acceptable use of the app

You must not: interfere with or attempt to break the app's security; access another user's data; scrape, resell or redistribute app content; use the app to build a competing product; use automated systems to abuse Coach G; or use the app for anything unlawful.

8. Our content

The app, its design, code, course material, curated meal plans, written content, branding and the Coach G persona are owned by us or licensed to us, and are protected by intellectual property laws. You may use them for your own personal, non-commercial use of the app, and for nothing else.

9. Services we rely on

DownSize Me runs on third-party infrastructure — including hosting and database services, authentication, payment processing, email delivery, and AI model providers. These providers process data on our behalf as described in our Privacy Policy. We choose them carefully, but we do not control their systems, and interruptions in their services may interrupt ours.

10. Availability

We aim to keep DownSize Me available and working, but we do not guarantee uninterrupted or error-free service. We may change, suspend, or discontinue features, and we may carry out maintenance. If we discontinue the service entirely, we will give you reasonable notice and, where you have paid for a period you can no longer use, a pro-rata refund.

11. Ending your account

You can stop at any time — cancel your subscription and, if you want, delete your account from your profile settings. Deleting your account deletes your data as described in the Privacy Policy.

We may suspend or close your account if you break these Terms, if we are required to by law, if your use puts other users or the service at risk, or if you are under 18. Where it is reasonable to do so, we will tell you why and give you a chance to respond. If we close your account without cause, we will refund the unused part of your current paid period.

12. Disclaimers and limits on our liability

Nothing in this section excludes or limits any right you have that cannot be excluded under the law that applies to you — including the Australian Consumer Law guarantees described in section 5.7, and any mandatory consumer protections in your own country or state.

Subject to that:

• the app and its content are provided "as is", and we do not warrant that it will be error-free, uninterrupted, or suitable for your particular health circumstances
• we are not liable for any loss or harm arising from your decision to follow a fasting plan, a meal suggestion, or anything Coach G says, where you have used the app contrary to section 1 (for example, without medical advice when you have a condition listed there)
• we are not liable for the acts, advice or content of other users
• to the maximum extent the law allows, our total liability to you for any claim relating to DownSize Me is limited to the greater of (a) the amount you paid us in the 12 months before the claim, or (b) AUD $100
• to the maximum extent the law allows, we are not liable for indirect, incidental, special or consequential loss, or loss of profits or data

13. Indemnity

You agree to reimburse us for reasonable losses we suffer because you have used DownSize Me unlawfully, in breach of these Terms, or in a way that harms another user — for example, content you posted that infringes someone's rights.

14. Governing law and disputes

These Terms are governed by the laws of New South Wales, Australia, and the courts of New South Wales have jurisdiction — except that, if you are a consumer resident somewhere else, you keep the benefit of any mandatory consumer protection law and any right to bring proceedings in your own place of residence where that right cannot be excluded.

Before starting any formal proceeding, please contact us at support@downsizemejourney.com. Most problems can be fixed quickly and at no cost to either of us.

15. Changes to these Terms

We may update these Terms. If a change materially affects your rights, we will notify you in the app or by email before it takes effect, and — where the change relates to how we handle your health data — we will ask you to accept the new version.

Each version is numbered and dated. The version you accepted is recorded against your account.

16. General

If any part of these Terms is unenforceable, the rest continues to apply. If we do not enforce a right straight away, we do not lose it. You may not transfer your account to someone else. These Terms, together with the Privacy Policy and Consumer Health Data Privacy Policy, are the whole agreement between us about DownSize Me.

17. Contact us

Kopfkino Entertainment Pty Ltd (ABN 30 652 854 263), trading as DownSize Me 271 Brunker Road, Adamstown NSW 2289, Australia support@downsizemejourney.com